mcarter09
Currently the Adobe Premiere Elements Forum is receiving a lot of threads with this same type of problem with Premiere Elements 9. Sometimes
deleting the settings file resolves the problem, sometimes not. Some of these reports have defied resolution. The following is what I would like you
to explore. Details will be very important as we move forward on this. What computer operating system is your Premiere Elements 9 running on?
For now, I will assume Windows 7, 8, or 8.1 64 bit and a NTSC setup.
Important Usual Drill
1. Is this a "it worked before but not now" or "it never worked before issue"?
2. Are you working from the 9.0.1 Update?
3. Are you running the computer from a User Account with Administrative Privileges as well as Run As Administration?
4. Do you have the latest version of QuickTime installed on your computer?
5. Does the problem exist with and without the antivirus enabled? What is the antivirus program?
Specifics
(A) Go to Computer/Manage/Services and Applications/Services and find FLEXnet Licensing Services and make sure that it is listed as started.
(B) Deletion of the Adobe Premiere Elements Prefs File
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
9.0
and in the 9.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
(C) If that does not work, then uninstall, ccleaner run through (regular clearner and registry cleaner parts), reinstall with antivirus and firewall turned off.
CCleaner - PC Optimization and Cleaning - Free Download
Please review and then let us know the outcome. Based on your reply we will plan the troubleshooting strategy specific to your Premiere Elements issue. Since
Premiere Elements 9 was particular video card issues, we may be asking for more information on the card and driver later. Right now I am letting current events
direct the line of questions.
Thank you.
ATR