AgentDingo
What version of Premiere Elements are you using and on what computer operating system is it running?
Are you running Premiere Elements from a User Account with Administrative Privileges as well as having applied
Run As Administrator to the program's desktop icon? Do you have the latest version of QuickTime installed on the
computer with Premiere Elements. QuickTime is a requirement and it, like Premiere Elements, requires administrator
privileges.
John apparently has not checked the Adobe Chat link lately. The link that used to give the opportunity to select Chat or Ask the Community
has been showing only As the Community for Downloading, Installing, and Setting for several days, before the July 4th holiday.
I need to find out what is going on with that link which would be your best opportunity to get Education and School Network information
from Adobe.
You could try the usual drill of deleting the Premiere Elements Settings file named Adobe Premiere Elements Prefs and the whole folder in which it exists.
For now I will assume that you are working with Premiere Elements 12 on Windows 7, 8, or 8.1 64 bit.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
X
and in the X Folder (X = version number) is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole X Folder in which it exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
I am not sure of your maintenance program for your computers. But in situation like this I strongly encourage the use of ccleaner (regular cleaner and registry cleaner parts) to get rid of leftovers from incomplete uninstalls and reinstalls. No horror stories.
Have you installed the program to the default location on the computer C drive? And, are all the Scratch Disks directed to the 1 TB hard drive (See Edit Menu/Preferences/Scratch Disks). Any problems with the Internet connections to these computer?
Please review and consider. If you need clarification on anything that I have written, please let me know.
Thank you.
ATR