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Photo not bleeding off the page when printed

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Hi,

 

I created a letterhead for someone in InDesign with a photo of them on the lower right and wanted it to bleed off the page. I added a bleed in InDesign, bled the photo off the page and exported it as a PDF (Press Quality (Modified)), and said to "Use Document Bleed Settings". When you view the PDF on screen, it looks fine. However, when both they and I try printing in on their home printer, the photo does not bleed off the page. Is there a way to correct this? I've attached a jpeg of the file (bc it won't let me upload a PDF) so you can at least get a sense of what I'm talking about. Thanks!

ROBIN VRBA-LETTERHEAD-FINAL.jpg


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