Re: I signed up to convert PDF files to Word but the Word conversion is not usable if this is the best you can do I need my money back.

Hi parnelli1962,

I checked into your account, and see that the order is still processing. It can take several hours for an order to process fully. Would you like to try again to access the service in a few hours, or would you like to go ahead and cancel your subscription? Please let me know how you'd like to proceed.

Best,

Sara