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Re: My computer is BROKEN

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@c.pfaffenbichler: I didn't want to post here. I was directed to while trying to contact adobe through the support page. Thanks for providing that link though, I'll see what I can find in there.

 

@Noel Carboni: You raise some good points but I'm afraid this still doesn't excuse the problem. My drivers are NOT out-of-date or faulty. My computer is less than a year old and as I stated in my original post, I have tried all of the available graphic drivers for my system. That means I have tried the latest drivers provided by the computer manufacturer as well as the latest drivers from Nvidia.

 

@Chris Cox: Again, I have already told you that I tried all of the available drivers for my system.

 

I work in tech support and I would not be posting here if I hadn't exhausted all other options and troubleshooting. No other software is experiencing graphic driver problems.

 

I'll post some more info about the error message in the hope that someone can provide some more troubleshooting ideas (as suggested by Noel) but I'm still 100% confident this is an issue with Photoshop.

 

Problem Event Name: APPCRASH

  Application Name: Photoshop.exe

  Application Version: 15.1.0.148

  Application Timestamp: 53d97a8f

  Fault Module Name: igdfcl64.dll

  Fault Module Version: 8.1.0.2828

  Fault Module Timestamp: 50185087

  Exception Code: c0000005

  Exception Offset: 00000000008059c3

  OS Version: 6.3.9600.2.0.0.256.48

  Locale ID: 3081

  Additional Information 1: 65ba

  Additional Information 2: 65bae006b899b5456cc1ff5f120565b8

  Additional Information 3: ba62

  Additional Information 4: ba624a5152e97436ab138bde56d5f1e3

 

P.S. Thanks for changing the name of my post to something that you don't disagree with. Very professional.


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