well 2 hours later and the problem is now fixed. I asked the support tech to tell me what the problem was so I could report it back here in case anyone else is dealing with the same issue but apparently it is a secret? lol The support tech tells me after spending over 2 hours on my computer "fixing" the problem that "no problem was found" and that it is working fine now. I said that he had been working on my computer for an awful long time to be fixing nothing? he said "Elizabeth it is working fine" so I said thank you and goodbye. Im sorry I dont know what to tell you about the outcome other then he worked on my computer for over 2 hours doing all kinds of things that I dont understand and now it is working and apparently "No problem was found"? sorry!
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