Ok. I don't think you're paying for Acrobat if it's only $23.88 per year since monthly it's roughly $20.00.
What you probably subscribed to is the PDF Pack services. You'll want to go to the forum for those services and post your question there (assuming that's what you actually have. I can't tell).
First, see if anything on this page helps.
If not, go to the forum at Adobe PDF Pack