Hi Terry,
I'm sorry you ran into trouble here. There are a few things we can check right away to start debugging this:
- First, would you try signing out of the Creative Cloud app and see if this solves the issue?
- Could you try quitting/restarting the Creative Cloud app. Did this solve the issue?
- Could you try Turning File and Font Sync off under: Gear > Preferences > Fonts. Wait a second, then turn it back on. See if the font/s show up and if not, try syncing again. Did this solve it?
- Could you tell me if you're on the Windows/Mac OS X and the version?
- Could you check version of the Creative Cloud app you're using and let me know which version it is? This can be found under: Gear > Preferences > General > Account
Please feel free to share these details directly with our support team here: support@typekit.com
I know this is a lot. Thanks for your help here. Let me know and we'll take it from there.
Cheers,
Benjamin