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Adobe content viewer not showing shared folios on different iPads

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I have shared 5 folios for the iPad with 2 clients but only one of my clients can see the folios in Adobe Content Viewer. I can also see the folios when I log in with my own ID.

 

I asked for a screenshot from both clients and below you can see the difference.

example-1.PNGexample-2.png

 

If anyone can help it would be much appreciated.

 

Thanks.


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