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How long before I get a refund on google play?

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Greetings,

 

I purchased 'Adobe Photoshop Touch' on Google Play today (Wednesday 11th June 2014) and selected 'refund' after 4 minutes.

 

The reason I requestd a refund was that I confirmed a fault which another buyer had posted about, namely,

I was unable to export a picture (in jpeg OR png) from the PS touch gallery, as both file types could only be selected but not 'saved'.

This was because the export or save button was grayed out and was therefore inactive.

 

Having determined this to be a fault I hit the 'refund' button in google play on the PS apps page. (Approximately 4 minutes after the install)

This resulted in the removal of the app from my Android tablet, but NO reversal or refund has shown up.

In fact my bank account only shows the debiting of my money for this purchase.

 

Can anyone kindly inform me as to what has happened here?

 

Thank you.


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