I'm very disappointed in Adobe's customer service. I'm a customer who has purchased multiple Adobe production related products. I have an account with an email that I no longer have access to, but know the password. When attempting to sign in I'm being prompted to access the email I no longer have access to reset the password. After contacting Adobe's customer service a week ago through online chats I'm still waiting to get that account id (email) changed.
How long does it take to change an email address related to an Adobe account? Doesn't it seem like this should be something relatively basic in the scheme of managing accounts?